The Division of State Information Technology (DSIT) IT Services and Support Service Center provides a single point of contact for reporting and facilitating all information technology (IT) service troubles and outages for all DSIT services and data related requests for service.
Service Center agents are ready to serve 24 hours a day, seven days per week and 365 days per year. Your call will be entered into a tracking system for an immediate response and, if necessary, escalated to the next level of support where you will receive an e-mail notification of job completion. If you do not receive a trouble ticket number at the time of your initial contact, please request one.
To report a problem, outage or any issue with any service provided by the DSIT, please contact the Service Center at 803-896-0001 or send an e-mail to email@example.com.
- Step by Step Escalation Procedures
Additional DSIT Help Desk services include: